Benefits to the Learner

• Able to access information as needed and on demand
• Imporved depth and breadth of information available than with only formal learning (crowdsourcing and/or long-tail effect)
• Rapidly access up-to-date infomration
• Information is verified and vetted by large community
• Sense of ownership and pride
• Democratization of content

Benefits to the Business

• Decreate cost of support for new initiatives or products
• Retain IP within the organization
• Increate customer loyalty
• Imporve on the job performance
• Increase speed of repsonse to customers