Benefits to the Learner
- Able to access information as needed and on demand
- Imporved depth and breadth of information available than with only formal learning (crowdsourcing and/or long-tail effect)
- Rapidly access up-to-date infomration
- Information is verified and vetted by large community
- Sense of ownership and pride
- Democratization of content
Benefits to the Business
- Decreate cost of support for new initiatives or products
- Retain IP within the organization
- Increate customer loyalty
- Imporve on the job performance
- Increase speed of repsonse to customers
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